- Thank you for choosing Innokaiz India Limited as your trusted provider of home appliances. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of home appliances purchased through our website or other sales channels. Please read this policy carefully before placing an order.Shipping Methods:
- Standard Shipping: We offer standard shipping for all home appliances. The estimated delivery time for standard shipping is 3 to 5 Days from the date of purchase. Please note that delivery times may vary depending on the destination and other factors beyond our control.
- Express Shipping: For customers who require expedited delivery, we offer express shipping services. The estimated delivery time for express shipping is 3 to 5 Days from the date of purchase. Additional charges may apply for express shipping, and the availability of this service may vary depending on the destination.
Shipping charges are calculated based on the weight, dimensions, and destination of the product. The applicable shipping charges will be displayed during the checkout process. Please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.
Order Processing and Shipment:
- Order Confirmation: Once your order is placed and payment is successfully processed, you will receive an order confirmation email. Please review the details of your order carefully, including the shipping address. If you notice any errors, please contact our customer service team immediately.
- Shipment Notification: Once your order is shipped, we will send you a shipment notification email with tracking information. You can use this information to track the progress of your delivery.
- Delays and Cancellations: In rare cases, unforeseen circumstances may cause delays in shipping or prevent us from fulfilling your order. If such a situation arises, we will notify you promptly and provide alternative options. If you wish to cancel your order due to a delay, please contact our customer service team for further assistance.
- Delivery Address: Please ensure that the shipping address provided during the checkout process is accurate and complete. We are not responsible for any delays or delivery issues arising from incorrect or incomplete addresses. If you need to make any changes to the delivery address after placing an order, please contact our customer service team as soon as possible.
- Delivery Attempts: Our shipping partners will attempt to deliver your order to the provided address. If delivery is unsuccessful due to the recipient’s unavailability, a delivery notification will be left, and further attempts may be made. Additional charges may apply for subsequent delivery attempts.
- Inspection upon Delivery: Upon receiving your order, please carefully inspect the package for any visible signs of damage. If you notice any damage to the packaging or suspect damage to the appliance, please inform the delivery personnel and note it on the delivery receipt. Additionally, please report the issue to our customer service team within 10 Days of receiving the order.
Returns and Exchanges:
For information on returns and exchanges, please refer to our separate Return Policy.
If you have any questions or concerns regarding our Home Appliances Shipping Policy, please contact our customer service team:
- Email: firstname.lastname@example.org
- Phone: +91- 75500 89897
- Business Hours: 10.30 AM to 9.30 PM
By placing an order with Innokaiz India Limited, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this Home Appliances Shipping Policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting on our website.
Thank you for choosing Innokaiz India Limited. We appreciate your business!