1. Returns
  • Customers have a right to return any product purchased from the website within a certain timeframe (usually 30 days) from the date of delivery.
  • The product must be in its original condition, with all original tags and packaging intact.
  • The customer is responsible for the shipping cost of the returned product, unless the return is due to a mistake by the company or a defective product.
  • Once the returned product is received and inspected, the company will issue a refund or exchange the product according to the customer’s preference.
  1. Refunds
  • The company will issue a refund for any product that is returned in its original condition and with all original tags and packaging intact.
  • The refund will be processed using the same method of payment as the original purchase.
  • Shipping costs and any other associated fees will not be refunded unless the return is due to a mistake by the company or a defective product.
  1. Exceptions
  • Some products may not be eligible for return or refund due to health and safety reasons, such as personal care items or food products.
  • Custom-made or personalized products may also not be eligible for return or refund unless they are defective.

It’s important to note that e-commerce businesses may have different policies depending on their specific products and services, so it’s important to review the Return and Refund Policy of Innokaiz.com or any other e-commerce website before making a purchase.